OUR COMPLETE SERVICE FOR YOUR ENERGY SUPPLY

PLANNING YOUR RELIABLE SYSTEM.

OUR COMPLETE SERVICE FOR YOUR ENERGY SUPPLY.

PLANNING YOUR RELIABLE SYSTEM.

SUN-MASTER plans your individual energy supply with you and also accompanies you during the conversion to a future-proof system. Our service is precisely tailored to your project: We advise you comprehensively, support you in the planning phase and take over the professional installation.
You receive a permanently installed complete system that can be flexibly expanded at any time – for maximum independence and long-term economic efficiency.

Your advantages at a glance:
  • Everything from a single source – from consulting to installation
  • Individually tailored solutions instead of standard products
  • Transparent planning and detailed calculation
  • Professional installation by experienced experts
  • Expandable and designed for the future
  • Nationwide customer service with maintenance & repair

Consulting
Individual, transparent and tailored to your requirements.

Our consulting is individual, honest and transparent. Together, we analyze your current situation, your energy requirements and your goals. We take into account both technical and economic factors and show you which solution creates the greatest added value for you.

Planning
Detailed calculation and design of your system for maximum economic efficiency.

In the planning phase, we develop a tailor-made concept for your system. We take over the detailed calculation, the dimensioning of the energy storage and the design of all components. The result: a solution that guarantees maximum economic efficiency, efficiency and future security.

Implementation
Professional installation with the highest quality standards.

Our experienced specialists install your system on schedule and to the highest quality standards. Through professional installation, tested materials and precise execution, we ensure that your energy system functions reliably – from the start.

Customer service
Support with the expansion of existing PV systems as well as reliable repair and maintenance.

We are also there for you after the installation. We support you in expanding existing PV systems, take care of maintenance and repair and are at your side as a reliable partner for all questions. This ensures that your system remains permanently efficient and safe in operation.

Frequently Asked Questions.

An overview.

Where Can the Energy Storage System be Placed and how is it Installed?

Our energy storage system is usually installed in a basement, cellar vault, or a
suitable storage room. For maximum safety – especially when multiple
modules are stacked on top of each other – our technicians perform a professional wall mounting.

The modules are delivered by freight forwarder or by our own team. Thanks to integrated rollers, they can be easily moved to the installation site, after which the rollers are removed. Alternatively, the modules can also be safely lifted using the integrated eyelet system. For stacking the energy storage modules, the eyelets can also be removed.

Our energy storage modules utilize particularly safe 48V technology. The installed LiFePO₄ cells are considered extremely reliable and, unlike conventional lithium-ion batteries, cannot self-ignite. This means for you: maximum safety with full performance.

In the front area of the storage system, where the electronics such as the BMS and wiring are located, our engineers have deliberately planned additional space. This ensures good ventilation and protects the components from overheating. At the same time, we remain flexible: In case of future adjustments – for example, due to new legal requirements or new state-of-the-art components – additional components can be easily integrated.

Fundamentally, our energy storage systems are very durable and low-maintenance. However, if a malfunction does occur, the failure is usually attributable to the electronics—specifically the BMS (Battery Management System) or the communication interfaces (RS485 / CAN bus). These components are subjected to greater stress than the actual LiFePO₄ cells, which are extremely robust and long-lasting.
The typical spare part costs per module are approximately:

BMS: €200–250
Communication Board: €250–300
LiFePO₄ Cell Unit: €150–200

Briefly explained:
BMS (Battery Management System): Monitors and protects the cells, ensures uniform charging and discharging.
RS485 / CAN-BUS: Enables communication between the storage system and the inverter and master module.

All components in the energy storage system are securely mounted and thus protected from vibrations. The stable aluminum frame provides additional stability, while the outer casing made of HPL panels offers particularly robust protection.

HPL (High Pressure Laminate) is a high-pressure laminate characterized by its extreme robustness: It is shock- and scratch-resistant, withstands moisture and UV radiation, and is flame-retardant (fire protection class B1). Thus, the internal components are reliably protected against external environmental influences such as heat, moisture, or mechanical stress – and the storage system remains operational long-term.

LiFePO₄ cells are considered particularly safe and are extremely rarely self-igniting. Should a fire nevertheless occur internally, it would not spread outwards: LiFePO₄ cells only ignite at around 200-250 °C, while the robust HPL panels of the outer casing are only flammable from approximately 400-500 °C. This means that even in extreme cases, fire spread is ruled out.
Even after installation, we are reliably there for you. Should components ever fail, you can reach us by phone from Monday to Friday between 8:00 AM and 5:00 PM at +49 39724-268000 or anytime by email at info@sun-master.de. Our nationwide installation service ensures that defective electronic components or individual cells are replaced directly on-site within three working days – quickly, professionally, and reliably.
Our energy storage systems usually consist of several modules. If a single module fails, the overall storage system remains functional – only the performance is reduced.
A storage system with 5 modules, each with 16 kWh capacity and 8 kW power, results in a total of 80 kWh capacity and 40 kW power. If one module fails, 64 kWh capacity and 32 kW power are still available. The storage system therefore continues to operate reliably, albeit with slightly reduced performance.
  • Production Facilities & Machine Halls (24/7 Operation): Even if a module fails, the energy supply remains stable, allowing machines to continue running. Production downtimes are thus reliably avoided.
  • Hospitals & Emergency Power Systems: In safety-critical areas, a continuous supply is crucial. Even if a module fails, the power supply remains guaranteed – an important factor for life support systems and sensitive medical equipment.

Thanks to the modular design, maximum operational reliability is thus ensured.

A possible failure is displayed directly in the SUN-MASTER App. There, you can not only monitor the status of your storage system, but also control yields and consumption, optimize self-consumption, and intelligently manage your energy flows.

Your contact with sun-master

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